The computer vision self-checkout system for canteens and restaurants
By David Radi
Published On July 22, 2021
No one wants to spend hours waiting in line for the next free POS. Admittedly, sometimes it’s nice to chat with colleagues, but you’d rather combine that with eating at the table during the already short break.
Dishtracker Key Facts:
- Self-Checkout from 27 seconds to only 3 seconds
- Queuing is a thing of the past
- State-of-the-art image recognition – industry-leading recognition
- Market leader in the German-speaking region
- Flexible customization to architectural conditions
Market leader in German-speaking countries
Dishtracker is the market leader of automated self-checkouts with computer vision in German-speaking countries. And has revolutionized this process: With the company’s new technology, it now takes just 3 seconds to identify and pay for food. This exceptionally quick food recognition process dissolves almost all queues.
Dishtracker specializes in helping around 14,000 people get their food faster in their canteens and save time. Queues of up to 15 minutes are not uncommon in traditional catering. From Dishtracker’s experience, we know that an average checkout process takes about 27 seconds from the moment the products are registered to the moment the payment is made. This is shortened many times over. Food recognition and payment with Dishtracker takes only 3 seconds. Of course, a few seconds must be added for placing and picking up the tablet.
When Dishtracker was launched three years ago, the company wanted the food recognition and payment process to work so simply that the customer wouldn’t have to think about it much. To make the checkout process as simple as possible from the customer’s point of view, customers are assisted with visual markers and given accurate information about the items they need to pay for on the checkout screen.
State-of-the-art image recognition technology
Dishtracker is based on state-of-the-art computer vision image recognition technology. Unlike the tedious supermarket checkout, the customer does not have to scan the barcode on the product himself. No, Dishtracker recognizes the food based on an image similar to the human eye, only much more precise. In this process, 100% of the dishes are immediately recognized unambiguously, 1.8% of them are variants of the day and the system shows the customer 2 suggestions, from which the customer chooses one.
In order not to create additional work for the restaurateurs, the system only needs one picture of a new dish to be recognized as a new dish. This means that no obstacles are placed in the way of creative chefs. Main dishes are often already recognized as main dishes without a single image, because the system learns from past images itself.
Imagine a canteen with 300 customers at lunch time. If each customer waits in line for 3 minutes and takes 30 seconds to checkout, Dishtracker has eliminated more than 17 hours of waiting time for customers. And what do the employees do with the time gained? They make sure the food is well prepared, give more personalized service, and provide quality products.
Dishtracker is an absolute must have for the professional contract catering industry of the future.
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David Radi
david.radi@dishtracker.at
Copyright 2020 Dishtracker GmbH